Enterprise IT startup Tethr closed $15 million in Series A financing led by Grotech Ventures, with participation from MissionOG. Tethr’s cloud-based platform combines machine learning with decades of research to turn unstructured voice data into actionable insights that can be shared with an entire organization. By
Enterprise IT startup ActionIQ announced the close of $30 million in Series B financing led by Andreessen Horowitz, with participation from Sequoia Capital, FirstMark Capital, and Shutterstock. ActionIQ is an innovative Enterprise Customer Data Platform for marketers, analysts, and technologists. The company moves marketing forward through
Machine learning startup Solvvy announced it has raised $12 million in Series A financing led by Scale Venture Partners, with participation from Pear VC, True Ventures, and Signatures Capital. Solvvy’s first product, Solvvy for Support, delivers a self-service platform designed to improve customer satisfaction and decrease
Chaport is a live chat customer messaging web app where users simply install a chat button on their website to answer customer questions and increase sales. Sales reps can transfer a chat to a colleague, join a group chat, or view others' chats in real
Intercom on Customer Engagement is a new startup book on how to create messages that drive engagement. The book was developed by the folks over at Intercom, a messaging platform that allows businesses to talk to consumers almost anywhere – inside an app, on a
Median is a new customer communications productivity tool that allows businesses to view their users' screens from Intercom, LiveChat, and more. Online sales and customer support professionals can view how customers are navigating their site in real-time, allowing for quick and efficient understanding of customer
Partial.ly allows businesses to let their customers build their own payment plans. Customers can reduce or increase their payment frequency, as well have the flexibility to make payments on their payment plan at any time. They can also schedule recurring payments for any number of
Enterprise IT startup ScoreData completed a round of seed financing from nine investors, including 500 Startups, Global Reach Investments, 3one4 Capital, and Elevate Innovation Partners. ScoreData helps businesses use their data dramatically to improve the quality of their engagement with customers. According to the company,
SAP SE (NYSE: SAP) today announced it has entered into an agreement to acquire Gigya, a market leader in access management. Gigya's customer identity and access management platform helps companies build digital relationships with their customers. Its platform allows companies to manage customers' profiles, preferences,
Mobile startup Mobify completed $15 million in financing. Seven investors contributed to the round, among them Vistara Capital Partners, Impulse VC, Comerica Bank, Acton Capital Partners, BDC Venture Capital, and Plaza Ventures. Mobify creates seamless customer journeys that incorporate progressive web apps (PWAs), which are automated