According to a recent SEC filing, UserIQ, a customer growth platform for SaaS companies, obtained $1.5 million in financing from an undisclosed investor. From adoption and retention to expansion and advocacy, UserIQ aims to combine user intelligence, customer health, and targeted engagements to help companies reduce
NGDATA, a consumer intelligence management solutions company, acquired $19 million in Series C financing, led by HPE Growth Capital. IDinvest Partners, SmartFin Capital, Capricorn Venture Partners, Nausicaa Ventures, and Pamica also participated. NGDATA combines Big Data management and machine learning technologies into an integrated solution
Ecommerce technology startup Topbox announced that Flyover Capital, a venture capital firm based in the Kansas City area, has invested in the company. Topbox’s cloud-based customer touchpoint intelligence software is designed to reveal the source of friction points in the buyer–customer experience across all communication
According to a recent SEC filing, Totango has obtained $7.1 million in financing from an undisclosed investor. Totango is a customer success platform that seeks to help recurring revenue businesses reduce churn, grow predictable revenue, and maximize customer value over time through customer data analysis, monitoring
Coment is a tool that aims to monitor and manage all comments on Facebook, Instagram, Twitter, YouTube, Disqus, and WordPress with a single click, all from one dashboard. According to the company, Coment automatically detects and flags inappropriate comments – no keyword lists required –
Software startup QLess completed $5.5 million in financing from Palisades Ventures and Act One Ventures. QLess seeks to help businesses improve their customer experience in all locations with its mobile wait management, analytics, mobile CRM, and marketing platform. QLess has created a mobile queuing platform
GroHawk is a free customer engagement platform that allows users to hear what their customers are saying and react immediately. Its customer control panel includes customer satisfaction measurement, automated customer feedback technology, and customer loyalty monitoring.
Deskun is a Google Chrome extension that allows multichannel customer support and task management users to communicate across all social channels in Gmail without having to switch back and forth between apps or tabs. Users can share images and files, use message templates for quick
Created by the team behind Sumo.com, the provider of a suite of free tools to grow website traffic, Live Chat by Sumo.com allows users to instantly communicate with customers, prospects, and visitors. The tool features an extensive dashboard where users can see their average response
Martech startup Amperity has announced the close of $28 million in Series B financing led by Tiger Global Management. Madrona Venture Group also participated in the round. Amperity is an intelligent customer data platform empowering global consumer brands to create unique and personalized experiences by