Electric, a chat-based, real-time IT support solution for small and mid-sized companies, secured $25 million as part of a Series B financing round led by GGV Capital with participation from existing investor Bessemer Venture Partners. To date, Electric has raised $38 million. With this additional funding,
Squelch, Inc., a provider of real-time customer experience optimization for customer support and success teams, launched from stealth with $8 million in Series A funding from Shasta Ventures and Correlation Ventures. The company concurrently announced general availability of its flagship SaaS product, Squelch, which is
Accompanied is an anonymous online emotional support service connecting users to listeners in real time. Users join a private chat room to share anything that bothers them, such as, “I’m not sure if he/she likes me or not,” with an attentive, trained active listener who
Deskun is a Google Chrome extension that allows multichannel customer support and task management users to communicate across all social channels in Gmail without having to switch back and forth between apps or tabs. Users can share images and files, use message templates for quick
Brainly announced the close of $14 million in financing led by Kulczyk Investments. Naspers Ventures, General Catalyst Partners, Point Nine Capital, and Runa Capital also participated in the funding. Brainly has 100 million monthly users from more than 35 countries, and claims that it’s “the
Machine learning startup Solvvy announced it has raised $12 million in Series A financing led by Scale Venture Partners, with participation from Pear VC, True Ventures, and Signatures Capital. Solvvy’s first product, Solvvy for Support, delivers a self-service platform designed to improve customer satisfaction and decrease