Cloud Platform Sharpen Technologies Secures $15 Million

Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, acquired $15 million in capital growth funding. Investors included Allos Ventures LLC, Cultivation Capital, Elevate Ventures, Jupiter Peak LLC, Collina Ventures, IU PhV, F&M Investment Office LLC, and Lightchain LLC, the family office of Rodger Riney, founder and former CEO of Scottrade.

As a customer experience technology provider, Sharpen Technologies’ proprietary Agent Experience Score gives contact centers a new way to measure and track not only performance, but overall agent well-being. Its unique omni-channel approach is designed to give agents a single interface for communicating across multiple channels, while its global, cloud-native platform strives to eliminate scalability issues while delivering financially backed 99.999 percent uptime.