Voice AI Platform Observe.AI Secures $8 Million in Series A

Observe.AI acquired $8 million in Series A funding led by Nexus Venture Partners with participation from MGV, Liquid 2 Ventures, Hack VC, Emergent Ventures, and Y Combinator.

Observe.AI also announced its agent-first voice AI platform, which is designed to provide agents with real-time feedback on customer sentiment and guide them on next best action during the customer call. The AI platform uses deep learning and natural language processing to understand the context of the call and generates suggestions and guidance for the agent. Founded in 2017 by Akash Singh, Sharath Keshava, and Swapnil Jain, Observe.AI partnered with Talkdesk to launch its voice AI platform for Talkdesk customers.