Freshworks Secures $100 Million Investment

Customer engagement software provider Freshworks secured $100 million in financing and hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. This latest round of funding was co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to $250 million.

Freshworks provides organizations of all sizes with SaaS solutions that make it easy for customer support, sales, and marketing professionals to communicate with customers and collaborate with team members to resolve customer issues. According to the company, to date, 150,000 organizations worldwide use Freshworks, including NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. The company is headquartered in San Bruno, California, and has offices in India, the United Kingdom, Germany, and Australia.

The company plans to use the funding to further expand Freshworks’ worldwide expansion as well as to continue investment in its integrated SaaS platform.