Artificial Intelligence Startup Brings In $14.8 Million
DigitalGenius raised $14.8 million in Series A financing, led by Global Founders Capital. MMC Ventures, Paua Ventures, Kairos Ventures, Runa Capital, Spider Capital, Salesforce Ventures, RRE Ventures, Lumia Capital, Compound Ventures, and Lerer Hippeau Ventures also participated.
Founded in 2013 by Dmitry Aksenov and Mikhail Naumov, DigitalGenius’s “Human+AI” customer service platform uses deep-learning algorithms on historical customer service transcripts that are integrated directly into a contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of text-based communication channels like email, chat, social media, and mobile messaging.