New Product Alert: Median

Median is a new customer communications productivity tool that allows businesses to view their users’ screens from Intercom, LiveChat, and more. Online sales and customer support professionals can view how customers are navigating their site in real-time, allowing for quick and efficient understanding of customer context and addressing their issues quickly and efficiently. Median also natively integrates with most major chat providers to help sales reps jump in and provide assistance to customers at critical times.

Median was created by cofounders Ben Stevinson and Derek Homann.