Gong.io, a conversation intelligence platform that leverages AI to go beyond CRM and transform sales teams, acquired $40 million in Series B funding, bringing the company’s total funding to $68 million. The latest round was led by global investment firm Battery Ventures and Battery general partner Dharmesh Thakker, who will join Gong’s board of directors. Existing investors Norwest Venture Partners, Shlomo Kramer, Wing Venture Capital, NextWorld Capital, and Cisco Investments also participated in the round.
According to the company, Gong uses AI to turn phone, video, and text conversations into mission-critical information that companies use to coach customer-facing teams, increase win rates, and improve strategic decision-making. The platform is designed to become smarter as it analyzes more data, ensuring learnings are refined deal after deal. The Gong platform helps sales leaders at companies including LinkedIn, GE, Drift, and ZipRecruiter achieve success by providing a realistic look at what their best people are doing—from the specific terms they use in sales pitches, to how they structure their calls—so that those tactics and strategies can be replicated. The platform alerts sales leaders exactly when their help is needed and when they should step in to save a deal.