Robert Armour, a veteran financial and digital transformation expert who has held senior-level operations and IT positions at PTC, Capital One, McKinsey & Company and Cognizant Technology Solutions, has been appointed MPOWER Financing’s vice president of operations and customer success.
Prior to joining MPOWER Financing, Armour was senior vice president, Global Services Operations, for PTC, a Needham, Massachusetts-based global software company. He led its $250 million global services operations team and helped drive the company’s business model transformation to subscription, IoT and cloud first. Armour held the key position of chief operating officer/chief information officer of Capital One’s point-of-sale loan business during a period when the team doubled loan volume to $1 billion in two years and achieved its first sustained profitability. Armour also co-founded serVelocity, a firm that focuses on IT services optimization. As head of corporate operations and an enterprise transformation leader at Cognizant Technology Solutions, he co-led initiatives that delivered $100 million in annual margin improvement.
“Bob brings to MPOWER Financing an array of best practices from industry-leading companies like Capital One, PTC, McKinsey & Company, and Cognizant,” said Manu Smadja, MPOWER Financing chief executive officer and coffounder. “We are looking for him to help take MPOWER Financing from where we are today to a billion dollars in loan volume.”
Armour received a B.S. in Systems Engineering from the University of Virginia, as well as an M.B.A. in General Management from the university’s Darden Graduate School of Business Administration.