Rigor, a leading provider of Digital Experience Monitoring solutions, has named Francis Cordón as chief customer officer.
In this newly created executive role, Cordón will lead Rigor’s customer strategy and execution, ensuring all departments contribute to delivering world-class service and a unified experience across the entire customer journey.
Prior to Rigor, Cordón held roles at Performance Management Software vendors, including HP, Compuware, Dynatrace, and Turbonomic, helping Fortune 500 organizations achieve their performance and efficiency goals. He also ran the Performance Architecture and the Application Performance Management practice at The Bank Of New York Mellon.
“Francis has developed an impeccable reputation as a strategic thinker,” said Craig Hyde, chief executive officer, Rigor. “By keeping customers front and center, he will help us continue to drive innovation within the Digital Experience Monitoring arena.”