Sharpen Technologies, developers of a contact center platform, announced today that Pam Hynes and Bill Waller have joined the company to strengthen its client services and support organizations.
Pam Hynes joins Sharpen as vice president of client experience. She has spent more than 20 years leading customer-focused organizations, with an emphasis on building happy, loyal, and profitable relationships with both partners and clients. She has a proven record in client, partner, and business management skills and in effectively working with global technical and business teams.
Bill Waller joins the company as vice president of customer care and enablement. He brings to his new role more than 24 years of technology experience working for innovative, high-tech software companies. He has held leadership positions within global organizations such as IBM, Double-Take Software, Scale Computing, and, most recently, Interactive Intelligence.
“We are extremely pleased to add the expertise of Pam and Bill to the Sharpen team. With their added influence, Sharpen can continue the work of helping contact centers make the right moves to the cloud,” said CEO Cameron Week. “Their experience with such influential legacy companies as Genesys and Interactive Intelligence is the perfect complement to our belief that organizations need more than a software.”