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Talkdesk Names Jon Heaps as VP of Channels

Talkdesk Names Jon Heaps as VP of Channels

Talkdesk, a leading platform for intelligent cloud-based contact centers, today announced that Jon Heaps joined the company as vice president of channels.

Heaps has more than 20 years of experience in sales, marketing and business management with leading software technology and telecommunications providers, including ShoreTel, Corvisa, inContact and Qwest Communications. For the past 12 years, he has held strategic roles moving unified communications-as-a-service and contact centers to the cloud. Heaps was instrumental in transitioning inContact from a telecommunications provider to a software service solution for contact centers by marketing and selling through independent partners.

“The contact center and customer service is going through a major shift and needs open, partner-friendly solutions, so Talkdesk has been investing in partnerships since our inception,” said Tiago Paiva, Talkdesk CEO and founder. “We are thrilled to have Jon joining now to further extend our open strategy with channels sales.”